Limited Money-Back Guarantee
Note: The limited money-back guarantee on the Double Electric Breast Pump covers only to the amount of your personal payment at the time of purchase – it does not include any part paid for by a third party, i.e. an insurance company or government entity.
Dr. Brown's® is dedicated to helping moms meet their breastfeeding goals. We understand the importance of choosing the right breast pump and we stand behind the technology and the comfort of the Double Electric Breast Pump.
Customer Support and our Lactation Specialists will work with you to make sure you are satisfied with the level of milk volumes pumped with your Dr. Brown's® Double Electric Breast Pump or
Dr. Brown's® will refund your purchase price. Please read the terms and conditions of this limited money-back guarantee carefully:
- Initial contact must be made with Dr. Brown's® Customer Service by phone or e-mail within 21 days of purchase in order to qualify, no exceptions.
- You must conduct a consultation with a member of our Customer Service team so any routine issues can be fixed (examples: if a part breaks, we will replace the part free of charge). If you are not getting adequate milk volumes with Dr. Brown's®, you must consult with one of our Lactation Specialists to determine the best method to ensure adequate volumes for your baby. If you are still not achieving adequate milk volumes after working with one of our Lactation Specialists, we will issue a refund of the full purchase price.
- If you purchase a different pump on the advice of a lactation specialist or other health care professional, a refund will not be issued.
- All pumps which qualify for a refund must be returned undamaged, with all original parts, always with the original receipt and retail box with bar code intact.
- Offer does not apply to unopened pumps – unopened pumps should be returned to the location at which they were purchased.
- This offer can be altered or discontinued at any time at the discretion of Dr. Brown's®.
To reach our Customer Service team, email firstname.lastname@example.org
or call 800-778-9001.